GoTo Resolve vs ThinLinc

Struggling to choose between GoTo Resolve and ThinLinc? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, ThinLinc is a Remote Work & Education product tagged with remote-access, desktop-virtualization, thin-client.

Its standout features include Secure remote desktop access, Centralized desktop hosting, Works across devices, Uses SSH protocol for secure connections, and it shines with pros like Highly secure connections, Centralized management and control, Device agnostic - works on any device, Leverages SSH for strong encryption.

Feature	GoTo Resolve	ThinLinc
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

ThinLinc

Description: ThinLinc is a secure remote desktop access software that allows users to access their desktop environments hosted on centralized servers from any device. It uses SSH protocol for secure connections.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

ThinLinc Features

• Secure remote desktop access
• Centralized desktop hosting
• Works across devices
• Uses SSH protocol for secure connections

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

ThinLinc

Pros

• Highly secure connections
• Centralized management and control
• Device agnostic - works on any device
• Leverages SSH for strong encryption

Cons

• Can be complex to setup and manage
• Requires centralized server infrastructure
• Limited customization compared to VDI solutions

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

ThinLinc

• Subscription-Based
• Per User Licensing