GoTo Resolve vs ThinLinc

Struggling to choose between GoTo Resolve and ThinLinc? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, ThinLinc is a Remote Work & Education product tagged with remote-access, desktop-virtualization, thin-client.

Its standout features include Secure remote desktop access, Centralized desktop hosting, Works across devices, Uses SSH protocol for secure connections, and it shines with pros like Highly secure connections, Centralized management and control, Device agnostic - works on any device, Leverages SSH for strong encryption.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


ThinLinc

ThinLinc

ThinLinc is a secure remote desktop access software that allows users to access their desktop environments hosted on centralized servers from any device. It uses SSH protocol for secure connections.

Categories:
remote-access desktop-virtualization thin-client

ThinLinc Features

  1. Secure remote desktop access
  2. Centralized desktop hosting
  3. Works across devices
  4. Uses SSH protocol for secure connections

Pricing

  • Subscription-Based
  • Per User Licensing

Pros

Highly secure connections

Centralized management and control

Device agnostic - works on any device

Leverages SSH for strong encryption

Cons

Can be complex to setup and manage

Requires centralized server infrastructure

Limited customization compared to VDI solutions