LiveAgent vs Live Guide

Struggling to choose between LiveAgent and Live Guide? Both products offer unique advantages, making it a tough decision.

LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.

It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

On the other hand, Live Guide is a Remote Work & Education product tagged with screen-sharing, remote-control, remote-assistance, troubleshooting, support.

Its standout features include Screen sharing, Remote control, Annotation tools, Session recording, Chat, System diagnostics, and it shines with pros like Easy to use, Fast remote support, Works on any device, Secure encrypted connections, Integration with popular ticketing systems.

Feature	LiveAgent	Live Guide
Overall Score	N/A	N/A
Primary Category	Online Services	Remote Work & Education

Product Overview

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Live Guide

Description: Live Guide is a remote assistance software that allows support agents to see and control end user devices to troubleshoot issues in real time. It includes screen sharing, annotation tools and session recording.

Key Features Comparison

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Live Guide Features

• Screen sharing
• Remote control
• Annotation tools
• Session recording
• Chat
• System diagnostics

Pros & Cons Analysis

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Live Guide

Pros

• Easy to use
• Fast remote support
• Works on any device
• Secure encrypted connections
• Integration with popular ticketing systems

Cons

• Limited free version
• Can be expensive for larger teams
• Lacks advanced reporting features

Pricing Comparison

LiveAgent

• Subscription-Based
• Custom Pricing

Live Guide

• Freemium
• Subscription-Based