LiveSession vs MouseStats

Struggling to choose between LiveSession and MouseStats? Both products offer unique advantages, making it a tough decision.

LiveSession is a Online Services solution with tags like live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

It boasts features such as Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics and pros including Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

On the other hand, MouseStats is a Office & Productivity product tagged with mouse-tracking, heatmap, statistics, user-behavior.

Its standout features include Records mouse movements, Records mouse clicks, Records mouse scrolls, Records typing data, Generates heatmap reports, Generates statistics reports, and it shines with pros like Detailed tracking of all mouse and keyboard interactions, Heatmaps provide visual analysis of user behavior, Statistics give quantitative insights into usage patterns, Can improve website/app usability based on user data.

Feature	LiveSession	MouseStats
Overall Score	N/A	N/A
Primary Category	Online Services	Office & Productivity

Product Overview

LiveSession

Description: LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

MouseStats

Description: MouseStats is a mouse tracking software that records mouse movements, clicks, scrolls, and typing data. It generates heatmap and statistics reports to help analyze user behavior and improve usability.

Key Features Comparison

LiveSession Features

• Real-time chat
• Voice and video calling
• Agent assignment rules
• Chat transfer
• Customizable chat widgets
• Third-party integrations
• Reporting and analytics

MouseStats Features

• Records mouse movements
• Records mouse clicks
• Records mouse scrolls
• Records typing data
• Generates heatmap reports
• Generates statistics reports

Pros & Cons Analysis

LiveSession

Pros

• Easy to use interface
• Scalable for growing teams
• Mobile app for agents
• Customizable to brand needs
• Integrates with popular tools

Cons

• Can get pricey for larger teams
• Limited customization in lower tiers
• No call center functionality

MouseStats

Pros

• Detailed tracking of all mouse and keyboard interactions
• Heatmaps provide visual analysis of user behavior
• Statistics give quantitative insights into usage patterns
• Can improve website/app usability based on user data

Cons

• May be perceived as spying on users
• Data collection requires user consent for privacy reasons
• Requires manual analysis to generate actionable insights

Pricing Comparison

LiveSession

• Freemium
• Subscription-Based

MouseStats

• Freemium