Matomo vs Surfly

Professional comparison and analysis to help you choose the right software solution for your needs.

Matomo

Surfly

Matomo vs Surfly: The Verdict

⚡ Summary:

Matomo: Matomo is an open-source web analytics platform that focuses on data privacy. It can track visits, page views, downloads, and more on websites, apps, etc. Matomo aims to provide valuable insights while letting users retain control over their data.

Surfly: Surfly is a co-browsing software that allows website visitors to browse a website together with a customer support agent in real time. The agent can guide the visitor through the site, fill out forms, and illustrate features while chatting.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature	Matomo	Surfly
Sugggest Score	—	—
Category	Online Services	Online Services
Pricing	Open Source	—

Product Overview

Matomo

Description: Matomo is an open-source web analytics platform that focuses on data privacy. It can track visits, page views, downloads, and more on websites, apps, etc. Matomo aims to provide valuable insights while letting users retain control over their data.

Type: software

Pricing: Open Source

Surfly

Description: Surfly is a co-browsing software that allows website visitors to browse a website together with a customer support agent in real time. The agent can guide the visitor through the site, fill out forms, and illustrate features while chatting.

Type: software

Key Features Comparison

Matomo Features

Real-time analytics
Customizable dashboards
Goal and funnel tracking
Heatmaps
A/B testing
Custom segments
API access
Plugin ecosystem

Surfly Features

Co-browsing
Screen sharing
Video chat
Form filling
Annotation tools
Session recording
Chatbot integration
Customizable interface
Multi-language support

Pros & Cons Analysis

Matomo

Pros

Open source and self-hosted
Strong focus on privacy
Powerful free community edition
Highly customizable and extensible

Cons

Steeper learning curve than some tools
Requires technical expertise to set up and manage
Limited support options

Surfly

Pros

Improves customer engagement
Enables remote assistance
Boosts sales conversions
Reduces support costs
Easy to implement

Cons

Can be perceived as invasive
Requires training for agents
Limited customization in basic plan

Pricing Comparison

Matomo

Open Source

Surfly

Not listed

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