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Request Tracker vs Zimbra Collaboration Suite

Professional comparison and analysis to help you choose the right software solution for your needs.

Request Tracker icon
Request Tracker
Zimbra Collaboration Suite icon
Zimbra Collaboration Suite

Request Tracker vs Zimbra Collaboration Suite: The Verdict

⚡ Summary:

Request Tracker: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Zimbra Collaboration Suite: Zimbra Collaboration Suite is an open source email and collaboration platform. It includes email, contacts, calendar, document management, and other collaboration tools. Zimbra is designed for enterprises and service providers.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Request Tracker Zimbra Collaboration Suite
Sugggest Score — —
Category Business & Commerce Office & Productivity
Pricing Open Source Open Source

Product Overview

Request Tracker
Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: software

Pricing: Open Source

Zimbra Collaboration Suite
Zimbra Collaboration Suite

Description: Zimbra Collaboration Suite is an open source email and collaboration platform. It includes email, contacts, calendar, document management, and other collaboration tools. Zimbra is designed for enterprises and service providers.

Type: software

Pricing: Open Source

Key Features Comparison

Request Tracker
Request Tracker Features
  • Ticket tracking
  • Email handling
  • Web interface
  • Custom fields
  • Role-based access control
  • REST API
  • Integration with version control systems
  • SLAs and notifications
  • Reporting and dashboards
Zimbra Collaboration Suite
Zimbra Collaboration Suite Features
  • Email
  • Calendar
  • Contacts
  • Document management
  • File sharing
  • Instant messaging
  • Video conferencing
  • Mobile sync
  • Spam filtering
  • Encryption

Pros & Cons Analysis

Request Tracker
Request Tracker

Pros

  • Open source and free
  • Highly customizable
  • Powerful search and filtering
  • Great community support
  • Integrates with many tools
  • Scalable for large deployments

Cons

  • Steep learning curve
  • Can be complex to set up and manage
  • Limited native mobile support
  • Upgrades can be difficult
  • Not as user friendly as some options
Zimbra Collaboration Suite
Zimbra Collaboration Suite

Pros

  • Open source
  • Feature rich
  • Extensible via plugins
  • Works across multiple platforms
  • Can be self-hosted or cloud-based
  • Scalable for large deployments

Cons

  • Can be complex to setup and manage
  • Lacks some features of proprietary solutions like Microsoft Exchange
  • Limited native mobile apps
  • Requires more IT resources than SaaS options

Pricing Comparison

Request Tracker
Request Tracker
  • Open Source
Zimbra Collaboration Suite
Zimbra Collaboration Suite
  • Open Source

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Learn More About Each Product

Request Tracker
Request Tracker
Reviews, pricing & alternatives →
Zimbra Collaboration Suite
Zimbra Collaboration Suite
Reviews, pricing & alternatives →

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