Zendesk Chat vs UNMETERED.Chat

Struggling to choose between Zendesk Chat and UNMETERED.Chat? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, UNMETERED.Chat is a Social & Communications product tagged with video-calling, messaging, encrypted, screen-sharing, group-calls.

Its standout features include Free group video calling, Instant messaging platform, Encrypted video calls, Group calls with up to 12 participants, Screen sharing, Private/public chat rooms, No time limits, and it shines with pros like Free to use, No time limits on calls, Supports group calls with up to 12 participants, Encrypted video and chat, Offers screen sharing functionality.

Feature	Zendesk Chat	UNMETERED.Chat
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

UNMETERED.Chat

Description: UNMETERED.Chat is a free group video calling and instant messaging platform. It allows users to connect with friends, family, colleagues, and clients via encrypted video calls, chat, and screen sharing. Key features include no time limits, group calls with up to 12 participants, screen sharing, and private/public chat rooms.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

UNMETERED.Chat Features

• Free group video calling
• Instant messaging platform
• Encrypted video calls
• Group calls with up to 12 participants
• Screen sharing
• Private/public chat rooms
• No time limits

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

UNMETERED.Chat

Pros

• Free to use
• No time limits on calls
• Supports group calls with up to 12 participants
• Encrypted video and chat
• Offers screen sharing functionality

Cons

• Limited to 12 participants per call
• May lack advanced features compared to paid alternatives
• Potential privacy concerns with free platform

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

UNMETERED.Chat

• Free