Cloudship

Cloudship is a customer service software that allows companies to manage customer conversations across multiple channels like email, chat, SMS, and social media from one unified inbox. It brings all customer communication into one place to improve response times and collaboration.

Cloudship alternatives ➤

What is Cloudship?

Cloudship is a cloud-based customer service software designed to help companies deliver exceptional customer experiences. It consolidates all customer conversations from multiple channels - email, live chat, SMS, social media, etc. into one unified inbox.

Key features of Cloudship include:

Unified inbox - Bring in communication from email, live chat, SMS, Facebook, Twitter, WhatsApp into one centralized inbox.
Smart routing & assignment - Intelligently route inquiries to the right agents.
Agent collaboration - Agents can transfer chats between themselves or bring in other agents to collaborate.
Rich customer profiles - View historical conversations and profiles to personalize service.
Automation - Auto-respond to frequently asked questions, route by keywords, set up workflows.
Reports & analytics - In-depth reports on performance by channel, agent activities, CSAT performance.
Mobile app - Agents can manage conversations on-the-go.
Integrations - Integrate with popular apps like Shopify, Zendesk, Salesforce.

Overall, Cloudship is an affordable and easy-to-use customer service platform for companies looking to deliver consistent yet personalized service across all channels.

Official Links

The Best Cloudship Alternatives

Top Apps like Cloudship

Trello, Todoist, Things, ToDoList, Workflowy, TickTick, Habitica, OmniFocus, Org mode, Quire, Tasks.org, Remember The Milk are some alternatives to Cloudship.

Sugggest an alternative ❐

Trello

Trello is a flexible and intuitive web-based project management tool that helps teams organize and prioritize projects. It uses a system of boards, lists, and cards that allows users to break down projects in a visual way.Some key features of Trello include:Boards - Boards act as a high-level...

Todoist

Todoist is a cloud-based task management application developed by Doist. It is used by over 30 million people worldwide to organize personal and team productivity. Todoist allows users to capture tasks from anywhere and set reminders, due dates, priorities, labels, filters and more to help keep projects on track.Some key...

Things

Things is a popular task management and productivity app developed by Cultured Code. It is available for Mac, iPhone, iPad, and Apple Watch.Things helps users organize their projects and to-do lists in a simple, elegant interface. It includes powerful features like tags for categorizing tasks, reminders and deadlines, recurring...

ToDoList

ToDoList is a free, open-source task management application for Windows. First released in 2007, ToDoList has become popular among users looking for a easy-to-use tool to organize personal and professional tasks and projects.With ToDoList, users can create multiple to-do lists to track different types of tasks. Within each to-do list...

Workflowy

Workflowy is a popular free online outlining and note-taking application. It allows users to create nested bullet point lists to organize notes, tasks, ideas, projects, and more. With its simple and flexible interface, Workflowy makes it easy to brainstorm concepts, structure information, and see connections between thoughts.One of the...

TickTick

TickTick is a feature-rich to-do list and task management application developed by TickTick Inc. Originally launched in 2017, TickTick has quickly become one of the top productivity apps on the market.At its core, TickTick provides users with a flexible and intuitive way to capture tasks, organize them into customizable lists...

Habitica

Habitica is a habit building and productivity web/mobile application that treats your real life like a game. Users create an avatar and level it up by completing tasks and habits in real life. Habits are repeated behaviors like going to the gym, tasks are one-off to-do items, and there...

OmniFocus

OmniFocus is a feature-rich task and project management application developed by The Omni Group for macOS and iOS. First released in 2007, OmniFocus utilizes the concepts of projects, contexts, and flexible perspectives to provide users with a system to organize tasks and responsibilities.Key features of OmniFocus include:Robust options for...

Org mode

Org mode is a popular open-source note-taking and organization tool extension for the Emacs text editor. It was created by Carsten Dominik in 2003. Org mode uses plain text files to organize notes, tasks, to-do lists, planning details, and more into hierarchies and outlines. Key features of Org mode include:Plain...

Quire

Quire is an intuitive project management and task management software designed to help organize work and increase productivity. It provides a variety of useful features to manage projects and tasks:Flexible boards to create projects and break down work into lists and tasksSubtasks, checklists, notes, reminders, comments and file attachments...

Tasks.org

Tasks.org is a free and open-source to-do list and task management web application. It provides users with a simple yet effective way to stay organized and manage daily tasks and projects.With Tasks.org, users can quickly create categorized task lists and check off tasks as they are completed...

Remember The Milk

Remember The Milk is a widely-used online task management and to-do list application. Launched in 2004, it enables users to create tasks, set due dates, add notes and tags, set reminders, organize tasks in flexible lists and hierarchies, and collaborate with others by sharing lists.Key features of Remember The Milk...