Cloudship
Cloudship is a customer service software that allows companies to manage customer conversations across multiple channels like email, chat, SMS, and social media from one unified inbox. It brings all customer communication into one place to improve response times and collaboration
Cloudship: Customer Service Software
Cloudship is a customer service software that allows companies to manage customer conversations across multiple channels like email, chat, SMS, and social media from one unified inbox. It brings all customer communication into one place to improve response times and collaboration.
What is Cloudship?
Cloudship is a cloud-based customer service software designed to help companies deliver exceptional customer experiences. It consolidates all customer conversations from multiple channels - email, live chat, SMS, social media, etc. into one unified inbox.
Key features of Cloudship include:
- Unified inbox - Bring in communication from email, live chat, SMS, Facebook, Twitter, WhatsApp into one centralized inbox.
- Smart routing & assignment - Intelligently route inquiries to the right agents.
- Agent collaboration - Agents can transfer chats between themselves or bring in other agents to collaborate.
- Rich customer profiles - View historical conversations and profiles to personalize service.
- Automation - Auto-respond to frequently asked questions, route by keywords, set up workflows.
- Reports & analytics - In-depth reports on performance by channel, agent activities, CSAT performance.
- Mobile app - Agents can manage conversations on-the-go.
- Integrations - Integrate with popular apps like Shopify, Zendesk, Salesforce.
Overall, Cloudship is an affordable and easy-to-use customer service platform for companies looking to deliver consistent yet personalized service across all channels.
Cloudship Features
Features
- Unified inbox
- Multi-channel support
- Real-time collaboration
- Automated workflows
- Reporting and analytics
- Integrations
- Knowledge base
- Chatbots
Pricing
- Subscription-Based
Pros
Improves customer service response times
Centralizes customer communications
Enables team collaboration
Automates repetitive tasks
Provides data insights
Integrates with other software
Easy to get started
Cons
Can be pricey for small teams
Mobile app needs improvement
Advanced features require developer skills
Reporting lacks customization
Steep learning curve initially
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