Decibel Insight is a customer experience management software that allows businesses to collect feedback across channels, analyze insights, and take action to improve customer satisfaction. It integrates surveys, reviews, support tickets, and more to provide a unified view of the customer journey.
Decibel Insight is a powerful customer experience management platform designed to help businesses understand and improve customer satisfaction at every touchpoint. The software brings together customer feedback data from multiple channels - including surveys, online reviews, support tickets, and more - into one centralized dashboard.
Key features of Decibel Insight include:
Decibel Insight makes it easy for businesses to listen to the voice of the customer, identify problem areas in the customer journey, engage the right teams, and continuously refine products, services and processes to improve experiences. The software serves companies across industries including retail, financial services, healthcare, hospitality and more.
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