Decibel Insight

Decibel Insight is a customer experience management software that allows businesses to collect feedback across channels, analyze insights, and take action to improve customer satisfaction. It integrates surveys, reviews, support tickets, and more to provide a unified view of the customer journey.

Decibel Insight alternatives ➤

What is Decibel Insight?

Decibel Insight is a powerful customer experience management platform designed to help businesses understand and improve customer satisfaction at every touchpoint. The software brings together customer feedback data from multiple channels - including surveys, online reviews, support tickets, and more - into one centralized dashboard.

Key features of Decibel Insight include:

Multi-channel feedback collection via surveys, review monitoring, customer support platform integrations, focus groups, and more
Advanced analytics and reporting to uncover insights and trends in the customer experience
Journey mapping to visualize high-level customer processes as well as granular touchpoints
Integration capabilities to connect CX data with business systems like the CRM, marketing automation, etc.
A workflow engine to assign tasks and track accountabilities across the organization
Real-time alerts and scheduled reports to enable proactive experience management
Role-based dashboards for different stakeholders - from execs to front-line employees

Decibel Insight makes it easy for businesses to listen to the voice of the customer, identify problem areas in the customer journey, engage the right teams, and continuously refine products, services and processes to improve experiences. The software serves companies across industries including retail, financial services, healthcare, hospitality and more.

Official Links

Official Website
www.decibelinsight.com

The Best Decibel Insight Alternatives

Top Apps like Decibel Insight

Hotjar, Smartlook, Plerdy, UserReport, Microsoft Clarity, Inspectlet, WatchThemLive, Lucky Orange, UsabilityTools, OneClickTest are some alternatives to Decibel Insight.

Sugggest an alternative ❐

Hotjar

Hotjar is a powerful user experience analytics and feedback software that helps website owners understand how visitors are truly using their site. Some of the key features Hotjar provides include:Heatmaps - See where users click, tap, scroll, and focus attention on each pageRecordings - Watch individual user sessions to...

Smartlook

Smartlook is a user experience analytics software used to understand and improve user engagement on websites and mobile apps. It records visitors' sessions, clicks, taps, and gestures, allowing product teams to visualize customer journeys with session recordings and heatmaps.Key features of Smartlook include:Session recordings - Watch exactly how...

Plerdy

Plerdy is a user experience analytics platform designed to help website owners and marketers understand how visitors interact with their site. It provides valuable insights to optimize site performance and conversion rates.Key features of Plerdy include:Page-level analytics - Track page views, bounce rates, exit rates for each pageHeatmaps...

UserReport

UserReport is a comprehensive user research and feedback software designed to help product teams capture and analyze qualitative and quantitative data from users. Here are some key features of UserReport:Surveys - Create targeted surveys to gain feedback from users. Get feedback on specific features, measure satisfaction through CSAT/NPS...

Microsoft Clarity

Microsoft Clarity is a user experience analytics tool developed by Microsoft. It integrates with websites to provide visualizations and insights that help understand how visitors interact with the site.Some key features of Microsoft Clarity include:Session recordings - Watch exactly how visitors navigate a site by replaying individual sessions...

Inspectlet

Inspectlet is a website analytics software that provides insights into how visitors use and navigate websites. It works by recording visitors' sessions, including mouse movements, clicks, scrolls, and keystrokes.One of the main features is session replays. These replays visually show all visitor activity on a website, revealing where they...

WatchThemLive

WatchThemLive is a feature-rich live streaming and webcasting platform suitable for businesses, event organizers, teachers, and content creators looking to engage with their audience in real-time over the internet. Some key capabilities and benefits of WatchThemLive include:Multi-bitrate adaptive streaming for high quality broadcasts across devices and network conditionsInteractive features...

Lucky Orange

Lucky Orange is a user-friendly web analytics software designed to help understand and optimize the customer experience on your website. Some key features include:Session recordings - Watch Visitor recordings to see exactly how visitors use your site. Understand behavior to optimize conversions.Heatmaps - See where visitors click, scroll...

UsabilityTools

UsabilityTools is a robust, easy-to-use platform for conducting remote user research and usability testing. It provides an end-to-end solution for planning studies, creating test plans and tasks, recruiting participants that match your target users, moderating live sessions, capturing feedback through built-in annotation tools, analyzing results, and sharing findings.Some key...

OneClickTest

OneClickTest is an automated web application load testing and performance analysis platform designed to simplify load testing for developers, testers and operations teams. It provides an intuitive point-and-click interface to create and execute load tests, monitor application performance under load and identify performance bottlenecks.Key features include:Intuitive UI to...