Khdemti
Khdemti is an open-source customer support software designed for small businesses. It allows companies to provide omnichannel customer support across multiple platforms like email, live chat, social media, and more from a unified inbox.
opensource
customer-support
small-business
omnichannel
email
live-chat
social-media
Khdemti: Open-Source Customer Support Software for Small Businesses
Khdemti is an open-source customer support software designed for small businesses. It allows companies to provide omnichannel customer support across multiple platforms like email, live chat, social media, and more from a unified inbox.
What is Khdemti?
Khdemti is an open-source customer support platform designed specifically for small businesses and startups. It provides an affordable and easy-to-use solution to manage customer queries and conversations across multiple channels including email, live chat, social media messengers, and more - all from a unified inbox.
Some key features of Khdemti include:
- Unified inbox to manage customer conversations across email, live chat, Twitter, Facebook, WhatsApp, and more
- Ticketing system to effectively track, prioritize and resolve customer support tickets
- Knowledge base to document and share frequently asked questions
- Customer analytics to identify trends and valuable insights
- Mobile-ready responsive interface
- Drag-and-drop widget builder to customize the support portal
- Integration with popular business apps like Slack, Trello, Google Suite
- Self-hosted open-source software that ensures data privacy
Unlike other solutions, Khdemti is designed specifically for resource-constrained teams at small businesses and startups. It brings enterprise-grade omnichannel customer support capabilities packaged in an easy-to-use and budget-friendly solution. The open-source model allows customizations and integration as per business needs.
Khdemti Features
Features
- Unified inbox
- Email support
- Live chat
- Social media integration
- Knowledge base
- Ticket management
- Canned responses
- Contact management
- Reporting and analytics
Pricing
- Open Source
- Free
Pros
Open source and free
Easy to set up and use
Omnichannel support
Scales with business growth
Great for small teams
Very customizable
Active development community
Cons
Lacks some advanced features of paid tools
Can be resource intensive
Limited native integrations
Steep learning curve for non-technical users
Dependent on developer community for support
Official Links
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