Liveeds
Liveeds is a live chat and support software that allows companies to communicate with customers in real-time on their website. It has features like real-time visitor tracking, chat transfers, canned responses, and visitor profiles to improve customer experience.
live-chat
realtime-support
visitor-tracking
chat-transfers
canned-responses
visitor-profiles
Liveeds: Live Chat and Support Software
Liveeds is a live chat and support software that allows companies to communicate with customers in real-time on their website. It has features like real-time visitor tracking, chat transfers, canned responses, and visitor profiles to improve customer experience.
What is Liveeds?
Liveeds is a feature-rich live chat and support software designed to help companies provide real-time assistance to customers on their website. It enables companies to track visitors on their website in real-time and reach out to them via chat to provide support, answer questions, qualify leads, and drive more sales.
Key features of Liveeds include:
- Real-time visitor tracking to see who is on your website and what they are looking at
- Chat transfers to seamlessly hand over chats between agents
- Canned responses to quickly answer common questions
- Visitor profiles to store information, notes, and history for each visitor
- Mobile-ready chat windows that adapt to any device
- Customizable chat widgets to match your branding
- Chat agent avatar and info to add a personal touch
- Translation tools to bridge language barriers
- Detailed analytics on chat performance and trends
- API and integrations with other software like CRM, analytics, etc.
Overall, Liveeds provides all the essential live chat tools and customization options for teams to boost sales, conversion rates, lead generation, and customer support on their website.
Liveeds Features
Features
- Real-time visitor tracking
- Live chat
- Chat transfers
- Canned responses
- Visitor profiles
Pricing
- Subscription-Based
Pros
Improves customer engagement
Provides quick support to customers
Allows agents to handle multiple chats
Pre-defined responses save time
Visitor profiles provide context
Cons
Can be intrusive for some visitors
Additional cost for live chat software
Requires staffing for 24/7 coverage
Canned responses seem impersonal
Complex features have learning curve
Official Links
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