LiveHive
LiveHive is a customer service software that allows companies to engage with customers across multiple channels like email, live chat, social media from a unified inbox. It enables teams to collaborate for better customer experiences.
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customer-engagement
LiveHive: Customer Service Software
Customer service software that unifies channels like email, live chat, and social media for a single inbox, enabling team collaboration for better customer experiences.
What is LiveHive?
LiveHive is a cloud-based customer service software designed to help companies deliver exceptional customer experiences across multiple channels. It brings all customer conversations from email, phone, live chat, social media and messaging apps into one unified inbox.
This allows customer service teams to handle all inquiries from a single platform, seamlessly collaborate with team members, and engage customers on their preferred channels. Some key features of LiveHive include:
- Unified inbox - All customer conversations across channels are merged into one chronological feed for context.
- Smart work assignment - Automatic and skills-based routing gets each inquiry to the right team member.
- Team collaboration - Agents can transfer chats, share screens, leave comments to assist teammates.
- Integrations - Connect to popular business tools like Shopify, Zendesk, Salesforce and more.
- Reporting and analytics - Gain full visibility into critical service metrics to identify areas of improvement.
- Omnichannel engagement - Engage customers on the channels they prefer - email, live chat, social media, messaging apps.
- Mobile-ready - Agents can work seamlessly on-the-go with native mobile apps.
Overall, LiveHive is ideal for support, sales and success teams looking to deliver connected customer experiences and drive customer satisfaction across channels.
LiveHive Features
Features
- Unified inbox
- Team collaboration
- Omnichannel support
- Real-time analytics
- Customizable workflows
- CRM integrations
- Knowledge base
- Ticket management
- Service level agreements
- Automation
- Reporting
Pricing
- Subscription-Based
Pros
Improves team collaboration
Omnichannel support
Easy to use interface
Real-time analytics
Customizable workflows
Integrates with popular CRMs
Robust automation features
Cons
Can be pricey for small businesses
Mobile app needs improvement
Limited native integrations
Steep learning curve
Official Links
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