What is Reviews.io?
reviews.io is a comprehensive customer review management software designed to help brands consolidate and leverage customer feedback across channels. It enables automating review collection from various touchpoints like email and SMS surveys, social platforms, review sites, and more.
With reviews.io, businesses can analyze review sentiment and topics with AI tools to identify strengths, weaknesses, and insights for product improvement. Its smart moderation features facilitate reviewing incoming feedback, tagging reviews, and responding privately or sharing public responses. The review display widgets allow showcasing authentic customer content on the brand website, product pages, emails, ads, and other marketing assets.
Some key capabilities offered by reviews.io include -
- Omnichannel review collection from review sites, emails, SMS, QR codes, links
- Sentiment analysis and topic discovery with AI
- Prioritizing review responses with smart workflows
- Public & private review responses with customizable templates
- Curated review display across website, ads, social media, and more
reviews.io positions itself as an all-in-one customer review management solution for brands to control their reputation and turn happy customers into brand advocates. Its transparent pricing and free trial make it easy for businesses to get started.