Silverback

Silverback: Usability Testing Software

Usability testing software allowing recording and analysis of user behavior on websites and mobile apps with features like session recordings, notes, click mapping heatmaps, and survey integration.

What is Silverback?

Silverback is a usability testing and user experience research software used to record and analyze how users interact with websites, web and mobile applications, prototypes, and more. It provides a suite of features to gain qualitative and quantitative insights into user behavior.

During a usability test, Silverback can record the participant's screen, face via webcam, and voice audio. This creates an engaging video replay of the test session. Testers can also take notes time-synced to the session recordings and categorize interactions for faster analysis.

Useful analytics and playback tools in Silverback include scroll maps, click maps, heatmaps, timeline scrubbing to pinpoint issues, tagging problematic areas, adding annotations, exporting clips, and more. Surveys can also be integrated to collect additional feedback.

By identifying usability issues through features like click maps and session recordings, teams can understand confusing workflows, navigation issues, or design flaws. This helps them iteratively improve and refine the user experience over time.

Silverback aims to make user research as easy and effective as possible. With its robust replay tools, it's suited for UX designers, product managers, marketers, developers, and any team that wants to incorporate user testing throughout their design and development process.

Silverback Features

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