Silverbullet
Silverbullet is an open-source IT service management software designed to help organizations track and manage IT assets, problems, changes, releases, and more. It includes features like incident management, problem management, change management, release management, asset manageme
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Silverbullet: Open-Source IT Service Management Software
Open-source IT service management software for tracking IT assets, problems, changes, releases, and more, including incident, problem, change, release, and asset management features.
What is Silverbullet?
Silverbullet is an open-source IT service management (ITSM) software application designed to help organizations efficiently track, manage, and optimize their IT services and assets. It provides a range of capabilities to support common ITSM processes including:
- Incident management - Log, categorize, assign, track, and report on incidents. Set up automated alerts and notifications.
- Problem management - Record underlying problems behind incidents, analyze root causes, and build knowledge base.
- Change management - Propose, assess impact, approve, schedule, and track changes to infrastructure.
- Release management - Plan, schedule, and deploy software releases.
- Configuration management - Track CIs, maintain relationship database, annotate CIs with manuals/docs.
- Asset management - Register and track hardware and software assets across the infrastructure.
As an open-source platform, Silverbullet offers customizable workflows and integration capabilities at zero license cost. It focuses on essential ITSM capabilities favored by small and mid-sized organizations. The intuitive browser-based interface requires minimal training for rapid adoption. Overall, Silverbullet offers a flexible, easy-to-use ITSM solution to gain control of IT operations.
Silverbullet Features
Features
- Incident management
- Problem management
- Change management
- Release management
- Asset management
Pricing
- Open Source
Pros
Open source and free
Customizable and extensible
Good community support
Integrates well with other tools
Cons
Steep learning curve
Not as feature rich as paid options
Limited native mobile support
Can be resource intensive to host yourself
Official Links
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