What is Silverbullet?
Silverbullet is an open-source IT service management (ITSM) software application designed to help organizations efficiently track, manage, and optimize their IT services and assets. It provides a range of capabilities to support common ITSM processes including:
- Incident management - Log, categorize, assign, track, and report on incidents. Set up automated alerts and notifications.
- Problem management - Record underlying problems behind incidents, analyze root causes, and build knowledge base.
- Change management - Propose, assess impact, approve, schedule, and track changes to infrastructure.
- Release management - Plan, schedule, and deploy software releases.
- Configuration management - Track CIs, maintain relationship database, annotate CIs with manuals/docs.
- Asset management - Register and track hardware and software assets across the infrastructure.
As an open-source platform, Silverbullet offers customizable workflows and integration capabilities at zero license cost. It focuses on essential ITSM capabilities favored by small and mid-sized organizations. The intuitive browser-based interface requires minimal training for rapid adoption. Overall, Silverbullet offers a flexible, easy-to-use ITSM solution to gain control of IT operations.
Notion, Obsidian, Standard Notes, Microsoft OneNote, Simplenote, Typora, Google Keep, CherryTree, Logseq, Notesnook, AppFlowy, Trilium Notes are some alternatives to Silverbullet.