Snap Assist
Snap Assist is a remote support and access software that allows IT professionals to remotely connect to computers and other devices to provide technical support. It includes features like screen sharing, remote control, annotation tools, and session recording.
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Snap Assist: Remote Support Software
Snap Assist is a remote support and access software that allows IT professionals to remotely connect to computers and other devices to provide technical support. It includes features like screen sharing, remote control, annotation tools, and session recording.
What is Snap Assist?
Snap Assist is a feature-rich remote support and access solution designed for IT professionals to provide remote technical support. It allows support technicians to securely connect to a remote computer or other device in order to view and control the screen, transfer files, run diagnostics, troubleshoot problems, and perform various other support tasks.
Key features of Snap Assist include:
- Secure remote control with permission levels to prevent unauthorized access
- Real-time screen sharing for fast remote troubleshooting
- Annotation tools to point out issues on the remote screen
- File transfer between devices for diagnostics
- Remote command prompt and PowerShell access
- Reboot/reconnect for persistent access and support tasks
- Session recording and auditing capabilities
- Mobile device support
- Scalable deployment across teams and networks
Snap Assist is designed as an easy-to-use platform tailored for IT service desks and support teams. Its reliability, security protections, and focus on practical features for technical support make it a popular choice among managed service providers, enterprise IT teams, and other technical organizations looking to empower their help desk.
Snap Assist Features
Features
- Screen sharing
- Remote control
- Annotation tools
- Session recording
- Unattended access
- Multi-monitor support
- Chat
- System information and diagnostics
- File transfer
- Reboot/reconnect
- Mobile device support
Pricing
- Subscription-Based
Pros
Intuitive and easy to use
Fast remote connections
Granular permission controls
Secure encrypted connections
Integration with Active Directory
Mobile device support
Affordable pricing
Cons
Limited custom branding options
No built-in remote training tools
No Linux client
Can be resource intensive for older machines
Official Links
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