GoTo Resolve vs OpenNX

Struggling to choose between GoTo Resolve and OpenNX? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, OpenNX is a Remote Work & Education product tagged with remote-desktop, vnc, nx-technology, remote-access.

Its standout features include Open source implementation of NX technology, Uses SSH for secure remote access, Supports remote desktop and application access, High performance and stability compared to VNC, Supports multiple platforms like Linux, Windows, Mac, Easy to install and configure, and it shines with pros like Free and open source, Secure remote access using SSH, Very fast performance, Good stability, Cross-platform support, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration

OpenNX

OpenNX

OpenNX is an open source remote desktop software that allows users to securely access GUI desktops and applications over a network. It is based on the NoMachine NX technology and aims to provide better integration, performance and stability compared to standard VNC.

Categories:
Remote Work & Education Remote Desktop
remote-desktop vnc nx-technology remote-access

OpenNX Features

  1. Open source implementation of NX technology
  2. Uses SSH for secure remote access
  3. Supports remote desktop and application access
  4. High performance and stability compared to VNC
  5. Supports multiple platforms like Linux, Windows, Mac
  6. Easy to install and configure

Pricing

  • Open Source

Pros

Free and open source

Secure remote access using SSH

Very fast performance

Good stability

Cross-platform support

Active development community

Cons

Limited features compared to NoMachine NX

Steeper learning curve than VNC

Requires SSH access to remote machine

Limited mobile client support