GoTo Resolve vs OpenNX

Struggling to choose between GoTo Resolve and OpenNX? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, OpenNX is a Remote Work & Education product tagged with remote-desktop, vnc, nx-technology, remote-access.

Its standout features include Open source implementation of NX technology, Uses SSH for secure remote access, Supports remote desktop and application access, High performance and stability compared to VNC, Supports multiple platforms like Linux, Windows, Mac, Easy to install and configure, and it shines with pros like Free and open source, Secure remote access using SSH, Very fast performance, Good stability, Cross-platform support, Active development community.

Feature	GoTo Resolve	OpenNX
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

OpenNX

Description: OpenNX is an open source remote desktop software that allows users to securely access GUI desktops and applications over a network. It is based on the NoMachine NX technology and aims to provide better integration, performance and stability compared to standard VNC.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

OpenNX Features

• Open source implementation of NX technology
• Uses SSH for secure remote access
• Supports remote desktop and application access
• High performance and stability compared to VNC
• Supports multiple platforms like Linux, Windows, Mac
• Easy to install and configure

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

OpenNX

Pros

• Free and open source
• Secure remote access using SSH
• Very fast performance
• Good stability
• Cross-platform support
• Active development community

Cons

• Limited features compared to NoMachine NX
• Steeper learning curve than VNC
• Requires SSH access to remote machine
• Limited mobile client support

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

OpenNX

• Open Source