GoTo Resolve vs RemoteView

Struggling to choose between GoTo Resolve and RemoteView? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, RemoteView is a Remote Work & Education product tagged with remote-access, remote-support, it-support.

Its standout features include Remote desktop control, File transfer, Text chat, VPN connections, Remote printing, Remote reboot, Screen recording, Mobile device support, Unattended access, Multi-monitor support, and it shines with pros like Easy to use interface, Fast remote connections, Works through firewalls and NAT, Supports mobile devices, Affordable pricing, No hardware or software installation needed.

Feature	GoTo Resolve	RemoteView
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

RemoteView

Description: RemoteView is a remote access and remote support software that allows IT professionals to access computers and devices remotely to provide support. It enables remote control, file transfer, chat, VPN connections, and more.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

RemoteView Features

• Remote desktop control
• File transfer
• Text chat
• VPN connections
• Remote printing
• Remote reboot
• Screen recording
• Mobile device support
• Unattended access
• Multi-monitor support

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

RemoteView

Pros

• Easy to use interface
• Fast remote connections
• Works through firewalls and NAT
• Supports mobile devices
• Affordable pricing
• No hardware or software installation needed

Cons

• Limited customization options
• No whiteboard or annotation tools
• No Linux client
• Limited mobile device control features

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

RemoteView

• Freemium
• Subscription-Based