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Hourglass vs Request Tracker

Professional comparison and analysis to help you choose the right software solution for your needs.

Hourglass icon
Hourglass
Request Tracker icon
Request Tracker

Hourglass vs Request Tracker: The Verdict

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Hourglass Request Tracker
Sugggest Score — —
Category Office & Productivity Business & Commerce
Pricing Freemium Open Source

Product Overview

Hourglass
Hourglass

Description: Hourglass is a lightweight time tracking application for Windows, Mac and Linux. It allows you to track time spent on tasks and projects with features like customizable categories, reports, and productivity analytics.

Type: software

Pricing: Freemium

Request Tracker
Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: software

Pricing: Open Source

Key Features Comparison

Hourglass
Hourglass Features
  • Time tracking with start/stop timer
  • Customizable categories and projects
  • Productivity analytics and reports
  • Available on Windows, Mac and Linux
Request Tracker
Request Tracker Features
  • Ticket tracking
  • Email handling
  • Web interface
  • Custom fields
  • Role-based access control
  • REST API
  • Integration with version control systems
  • SLAs and notifications
  • Reporting and dashboards

Pros & Cons Analysis

Hourglass
Hourglass
Pros
  • Lightweight and easy to use
  • Great for tracking billable hours
  • Open source and free
Cons
  • Lacks advanced features like invoicing
  • Mobile app only available on Android
  • Can be difficult to organize large projects
Request Tracker
Request Tracker
Pros
  • Open source and free
  • Highly customizable
  • Powerful search and filtering
  • Great community support
  • Integrates with many tools
  • Scalable for large deployments
Cons
  • Steep learning curve
  • Can be complex to set up and manage
  • Limited native mobile support
  • Upgrades can be difficult
  • Not as user friendly as some options

Pricing Comparison

Hourglass
Hourglass
  • Freemium
Request Tracker
Request Tracker
  • Open Source

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Hourglass
Hourglass
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Request Tracker
Request Tracker
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