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Microsoft Works vs Request Tracker

Professional comparison and analysis to help you choose the right software solution for your needs.

Microsoft Works icon
Microsoft Works
Request Tracker icon
Request Tracker

Microsoft Works vs Request Tracker: The Verdict

⚡ Summary:

Microsoft Works: Microsoft Works is an office suite software that was developed by Microsoft. It includes applications for word processing, spreadsheet, database management, and other tasks. Works was designed to be lightweight and easy to use for basic home and small business tasks.

Request Tracker: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Microsoft Works Request Tracker
Sugggest Score — —
Category Office & Productivity Business & Commerce
Pricing — Open Source

Product Overview

Microsoft Works
Microsoft Works

Description: Microsoft Works is an office suite software that was developed by Microsoft. It includes applications for word processing, spreadsheet, database management, and other tasks. Works was designed to be lightweight and easy to use for basic home and small business tasks.

Type: software

Request Tracker
Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: software

Pricing: Open Source

Key Features Comparison

Microsoft Works
Microsoft Works Features
  • Word processor for creating documents
  • Spreadsheet application for tables and calculations
  • Database application for organizing information
  • Calendar, contacts and email management tools
  • Image editing and illustration tools
  • Web page creation and publishing
Request Tracker
Request Tracker Features
  • Ticket tracking
  • Email handling
  • Web interface
  • Custom fields
  • Role-based access control
  • REST API
  • Integration with version control systems
  • SLAs and notifications
  • Reporting and dashboards

Pros & Cons Analysis

Microsoft Works
Microsoft Works
Pros
  • Bundled with Windows for easy access
  • Intuitive and easy to use interface
  • Tight integration between applications
  • Affordable price for basic functionality
Cons
  • Limited features compared to Office suite
  • No collaboration tools
  • Not updated with latest features
  • Discontinued in 2009
Request Tracker
Request Tracker
Pros
  • Open source and free
  • Highly customizable
  • Powerful search and filtering
  • Great community support
  • Integrates with many tools
  • Scalable for large deployments
Cons
  • Steep learning curve
  • Can be complex to set up and manage
  • Limited native mobile support
  • Upgrades can be difficult
  • Not as user friendly as some options

Pricing Comparison

Microsoft Works
Microsoft Works
  • Not listed
Request Tracker
Request Tracker
  • Open Source

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Learn More About Each Product

Microsoft Works
Microsoft Works
Reviews, pricing & alternatives →
Request Tracker
Request Tracker
Reviews, pricing & alternatives →

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