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Office Online vs Request Tracker

Professional comparison and analysis to help you choose the right software solution for your needs.

Office Online icon
Office Online
Request Tracker icon
Request Tracker

Office Online vs Request Tracker: The Verdict

⚡ Summary:

Office Online: Office Online is a web-based version of Microsoft Office that allows users to view, edit, and share Word, Excel, PowerPoint and OneNote files using a web browser. It offers limited functionality compared to the desktop Office suite but is free to use.

Request Tracker: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Office Online Request Tracker
Sugggest Score — —
Category Office & Productivity Business & Commerce
Pricing — Open Source

Product Overview

Office Online
Office Online

Description: Office Online is a web-based version of Microsoft Office that allows users to view, edit, and share Word, Excel, PowerPoint and OneNote files using a web browser. It offers limited functionality compared to the desktop Office suite but is free to use.

Type: software

Request Tracker
Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: software

Pricing: Open Source

Key Features Comparison

Office Online
Office Online Features
  • Web-based version of Microsoft Office
  • Allows viewing, editing and sharing of Word, Excel, PowerPoint and OneNote files
  • Collaboration tools like comments, chat and co-authoring
  • Integration with OneDrive for cloud storage
  • Mobile optimization for use on phones and tablets
Request Tracker
Request Tracker Features
  • Ticket tracking
  • Email handling
  • Web interface
  • Custom fields
  • Role-based access control
  • REST API
  • Integration with version control systems
  • SLAs and notifications
  • Reporting and dashboards

Pros & Cons Analysis

Office Online
Office Online
Pros
  • Free to use
  • Accessible from any device with a web browser
  • Real-time collaboration
  • No need to purchase or install Office suite
  • Files saved to the cloud for easy access
Cons
  • Limited functionality compared to desktop Office
  • Requires an internet connection to use
  • Lacks some advanced features like macros
  • File formatting may change when viewed on desktop
  • Storage limits with free OneDrive account
Request Tracker
Request Tracker
Pros
  • Open source and free
  • Highly customizable
  • Powerful search and filtering
  • Great community support
  • Integrates with many tools
  • Scalable for large deployments
Cons
  • Steep learning curve
  • Can be complex to set up and manage
  • Limited native mobile support
  • Upgrades can be difficult
  • Not as user friendly as some options

Pricing Comparison

Office Online
Office Online
  • Not listed
Request Tracker
Request Tracker
  • Open Source

Related Comparisons

Microsoft 365 (Office)
vs Office Online vs Request Tracker

Learn More About Each Product

Office Online
Office Online
Reviews, pricing & alternatives →
Request Tracker
Request Tracker
Reviews, pricing & alternatives →

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