Request Tracker vs WordPad

Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: software

Pricing: Open Source

WordPad

Description: WordPad is a basic word processing program included with Microsoft Windows. It has basic formatting features like fonts, colors, and paragraph alignment, but lacks more advanced features like citation tools, reviewing, and collaboration.

Type: software

Request Tracker Features

• Ticket tracking
• Email handling
• Web interface
• Custom fields
• Role-based access control
• REST API
• Integration with version control systems
• SLAs and notifications
• Reporting and dashboards

WordPad Features

• Basic word processing
• Basic text formatting (fonts, colors, alignment)
• Can open/edit DOC files
• Spell check
• Printing
• Page layout tools (margins, orientation)

Request Tracker

• Open Source

WordPad

• Not listed