Request Tracker vs ZenTao

Struggling to choose between Request Tracker and ZenTao? Both products offer unique advantages, making it a tough decision.

Request Tracker is a Business & Commerce solution with tags like issue-tracking, request-management, bug-tracking, task-management.

It boasts features such as Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards and pros including Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

On the other hand, ZenTao is a Development product tagged with opensource, selfhosted, project-management, agile, scrum.

Its standout features include Project management, Task management, Bug tracking, Time tracking, Agile boards, Code review, Document management, Reporting and analytics, and it shines with pros like Open source and self-hosted, Integrates with Git, Slack, Jenkins etc, Customizable workflows, Scalable for large teams, Free and easy to get started.

Feature	Request Tracker	ZenTao
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Development

Product Overview

Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

ZenTao

Description: ZenTao is an open-source, self-hosted project management software. It allows teams to plan projects and sprints, track tasks and issues, manage documents, conduct code reviews, track time and productivity, and generate reports. ZenTao integrates with Git and various CI tools.

Key Features Comparison

Request Tracker Features

• Ticket tracking
• Email handling
• Web interface
• Custom fields
• Role-based access control
• REST API
• Integration with version control systems
• SLAs and notifications
• Reporting and dashboards

ZenTao Features

• Project management
• Task management
• Bug tracking
• Time tracking
• Agile boards
• Code review
• Document management
• Reporting and analytics

Pros & Cons Analysis

Request Tracker

Pros

• Open source and free
• Highly customizable
• Powerful search and filtering
• Great community support
• Integrates with many tools
• Scalable for large deployments

Cons

• Steep learning curve
• Can be complex to set up and manage
• Limited native mobile support
• Upgrades can be difficult
• Not as user friendly as some options

ZenTao

Pros

• Open source and self-hosted
• Integrates with Git, Slack, Jenkins etc
• Customizable workflows
• Scalable for large teams
• Free and easy to get started

Cons

• Steep learning curve
• Not as user friendly as other PM tools
• Limited native mobile apps
• Can be resource intensive to host yourself

Pricing Comparison

Request Tracker

• Open Source
• Free
• Custom Pricing

ZenTao

• Open Source
• Self-Hosted