Auteria
Auteria is an open-source customer support software designed for small businesses. It provides ticketing, knowledge base, and live chat features to help companies manage customer inquiries.
ticketing
knowledge-base
live-chat
customer-support
Auteria: Open-Source Customer Support Software
Auteria is an open-source customer support software designed for small businesses. It provides ticketing, knowledge base, and live chat features to help companies manage customer inquiries.
What is Auteria?
Auteria is an open-source help desk and customer support software designed for small businesses and teams. It provides a suite of features to help companies deliver exceptional customer service and manage all customer inquiries in one place.
Key features of Auteria include:
- Ticketing system to manage, prioritize, and resolve customer support tickets
- Knowledge base to document solutions to common questions and issues
- Live chat to enable real-time conversations with customers
- Service level agreements (SLAs) to set standards for ticket response times
- Automation to streamline repetitive tasks
- Reports and analytics to identify trends and areas for improvement
As an open-source solution, Auteria is free to download, use, and modify. It provides SMBs, startups, and small teams with an affordable yet powerful customer support platform to deliver personalized service at scale. The intuitive interface makes it easy for agents to use without extensive training.
Overall, Auteria is ideal for small companies aiming to centralize customer communications, improve response efficiency, and strengthen customer satisfaction through exceptional support.
Auteria Features
Features
- Ticketing system to manage customer support requests
- Knowledge base to provide self-service help to customers
- Live chat to enable real-time customer communication
- Email integration to manage support emails
- Reporting to track performance and identify trends
Pricing
- Open Source
Pros
Free and open source
Easy to set up and use
Good basic feature set for small teams
Customizable and extensible
Cons
Lacks some advanced features of paid solutions
Limited native integrations
Can be resource intensive for larger teams
Limited customization without coding
Official Links
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