Coastline
Coastline is a cloud-based customer service software that helps companies provide exceptional support across multiple channels like email, live chat, social media, and more. It brings all customer conversations into one place for agents to respond efficiently.
cloudbased
customer-service
email
live-chat
social-media
Coastline: Cloud-Based Customer Service Software
Coastline is a cloud-based customer service software that helps companies provide exceptional support across multiple channels like email, live chat, social media, and more. It brings all customer conversations into one place for agents to respond efficiently.
What is Coastline?
Coastline is a cloud-based customer service software designed to help companies deliver exceptional support across multiple channels. It consolidates all customer conversations from channels like email, live chat, social media, and more into one unified workspace.
Key features of Coastline include:
- Unified inbox bringing together interactions from email, live chat, social media, etc.
- Ticket management and assignment rules for organizing customer inquiries
- Multiple support channels - email, live chat, social media, portal, etc.
- Knowledge base to document solutions for common questions
- Customer database with history of all interactions
- Mobile support so agents can respond from anywhere
- Customizable service level agreements (SLAs) to set resolution time goals
- Reporting and analytics for tracking team performance
- Role-based access and permissions for managing agents
- Integrations with popular business apps like Salesforce, Zendesk, Shopify, etc.
Overall, Coastline aims to streamline all customer communications for faster response times and maximize agent productivity. Its centralized hub offers visibility across channels to enhance customer experience.
Coastline Features
Features
- Omnichannel support
- Ticketing system
- Knowledge base
- SLA management
- Real-time analytics
- Automation & macros
- Team inbox
- Canned responses
- Live chat
- Social media integration
- Email support
- SMS support
- IVR support
- Webhooks
- Zapier integration
- Salesforce integration
- Slack integration
Pricing
- Subscription-Based
Pros
Intuitive user interface
Powerful automation
Omnichannel capabilities
Knowledge management
Customizable workflows
Robust reporting
Scalable
Reliable uptime
Good customer support
Cons
Can be pricey for small teams
Mobile app needs improvement
Advanced features require developer skills
Limited native phone support
Integration limitations with some tools
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