KISSmetrics

KISSmetrics

KISSmetrics is a customer analytics and engagement platform that allows companies to track customer behavior across websites, mobile apps, and other platforms. It provides insights into customer journeys, funnel analysis, cohort analysis, and customer retention.
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analytics customer-analytics engagement funnel-analysis cohort-analysis customer-retention

KISSmetrics: Customer Analytics & Engagement Platform

Customer analytics and engagement platform for tracking customer behavior across websites, mobile apps, and other platforms, providing insights into customer journeys, funnel analysis, cohort analysis, and customer retention.

What is KISSmetrics?

KISSmetrics is a robust customer analytics and engagement platform used by companies to understand customer behavior across devices and platforms. It allows businesses to track every customer action across websites, mobile apps, offline interactions, and more to see the customer journey from initial visit to repeat purchase.

Key features of KISSmetrics include:

  • Cross-channel tracking of all customer interactions and tie them back to individuals
  • Analysis of the customer journey including drop-off points, conversions, and funnels
  • Cohort analysis to see trends among customer groups over time
  • Retention tracking to understand customer loyalty and churn
  • Integration with platforms like Shopify, Stripe, MailChimp and others
  • A/B testing capabilities to test variations of UI, campaigns, pricing and more
  • Automatic alerts and custom reporting to share insights across the business

KISSmetrics aims to be an all-in-one customer intelligence platform that goes beyond surface-level metrics like pageviews and downloads. The depth of data it collects allows product, marketing and executive teams to truly understand the customer journey end-to-end. This helps them optimize decision-making to improve customer experiences.

KISSmetrics Features

Features

  1. Track customer behavior across websites, mobile apps, etc
  2. Provide insights into customer journeys, funnel analysis, cohort analysis, etc
  3. Integration with over 100 other tools and platforms
  4. A/B testing
  5. Funnel visualization
  6. Retention analysis
  7. Segmentation
  8. Email and push notification integration

Pricing

  • Freemium
  • Subscription-Based

Pros

Powerful analytics and segmentation capabilities

Easy to use and integrate

Good for understanding customer journeys and funnels

Flexible pricing options

Cons

Can get expensive at higher tiers

Setup and implementation can be complex

Limited free plan options

Not as full-featured as some enterprise-level tools


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