What is Mitel?
Mitel is a global provider of business communications solutions for enterprises of all sizes. Founded in 1972 and headquartered in Ottawa, Canada, Mitel offers both cloud-based and on-premises phone systems, unified communications platforms, collaboration tools, and contact center software.
Key products and solutions offered by Mitel include:
- Mitel MiCloud - A feature-rich cloud phone system and UCaaS (Unified Communications as a Service) solution. Includes IP phones, advanced call handling, audio/video/web conferencing, team chat, customer engagement tools, and more.
- Mitel MiVoice - The company's flagship on-premises IP PBX phone system with integrated unified communications capabilties. Available as software or hardware appliance.
- Mitel Teamwork - A full-featured cloud collaboration platform with team messaging, document sharing, task management, video meetings, and more.
- Mitel Contact Center - Sophisticated omni-channel contact center software for call routing, IVR, real-time analytics, customer journey orchestration, and agent desktop optimization.
- Mitel Mobile - Mobility apps and solutions that enable extension mobility, mobile VoIP, mobile UC integration, and more across smartphones and tablets.
Mitel focuses heavily on seamless integration between communication and collaboration tools, powering employee productivity and enabling superior customer experiences. With both public and private cloud deployment options, Mitel solutions are suitable for distributed enterprises of all sizes looking to improve connections between employees, business workflows, partners and customers.
Skype, CloudTalk.io, 8x8 Virtual Office, Sideline, SimplyVideo, JustCall, RingRoost, Lifesize Video Conferencing, YouMail, uContact, Slingshot VoIP are some alternatives to Mitel.