Mitel
Mitel is a business communications software company that provides cloud and on-premises business phone systems, unified communications, and collaboration tools for enterprises. Mitel solutions focus on seamless integrations, mobility, customer engagement, and team collaboration.
phone-system
unified-communications
collaboration
integrations
mobility
engagement
Mitel: Business Communications Software
Business communications software company providing cloud and on-premises phone systems, unified communications, and collaboration tools for enterprises, focusing on seamless integrations, mobility, customer engagement, and team collaboration.
What is Mitel?
Mitel is a global provider of business communications solutions for enterprises of all sizes. Founded in 1972 and headquartered in Ottawa, Canada, Mitel offers both cloud-based and on-premises phone systems, unified communications platforms, collaboration tools, and contact center software.
Key products and solutions offered by Mitel include:
- Mitel MiCloud - A feature-rich cloud phone system and UCaaS (Unified Communications as a Service) solution. Includes IP phones, advanced call handling, audio/video/web conferencing, team chat, customer engagement tools, and more.
- Mitel MiVoice - The company's flagship on-premises IP PBX phone system with integrated unified communications capabilties. Available as software or hardware appliance.
- Mitel Teamwork - A full-featured cloud collaboration platform with team messaging, document sharing, task management, video meetings, and more.
- Mitel Contact Center - Sophisticated omni-channel contact center software for call routing, IVR, real-time analytics, customer journey orchestration, and agent desktop optimization.
- Mitel Mobile - Mobility apps and solutions that enable extension mobility, mobile VoIP, mobile UC integration, and more across smartphones and tablets.
Mitel focuses heavily on seamless integration between communication and collaboration tools, powering employee productivity and enabling superior customer experiences. With both public and private cloud deployment options, Mitel solutions are suitable for distributed enterprises of all sizes looking to improve connections between employees, business workflows, partners and customers.
Mitel Features
Features
- Cloud-based and on-premises PBX systems
- Unified communications and collaboration tools
- Mobile apps and softphones
- Contact center and call recording
- Audio, video, and web conferencing
- Team chat and messaging
- CRM and ERP integrations
Pricing
- Subscription-Based
- Custom Pricing
Pros
Reliable and high-quality voice services
Easy to manage and use interface
Scalable for businesses of all sizes
Strong mobility features
Integrates with popular business apps
Good value for money
Cons
Can be expensive for smaller businesses
Occasional glitches with software updates
Support could be more responsive
Missing some more advanced UC features
Mobile app could use some improvements
Official Links
The Best Mitel Alternatives
Top Business & Commerce and Business Communications and other similar apps like Mitel
Here are some alternatives to Mitel:
Suggest an alternative ❐
Skype
Skype is a telecommunications software application that specializes in providing video chat and voice calls between computers, tablets, mobile devices, the Xbox One console, and smartwatches via the Internet. Skype also provides instant messaging services. Users may transmit text, video, audio and images.Skype was first released in August 2003. eBay...
CloudTalk.io
CloudTalk.io is a cloud-based business communication and collaboration platform. It brings together different modes of communication like chat, voice/video calling, screen sharing and allows seamless switching between them.Key features of CloudTalk.io include:Team chat rooms and direct messaging for efficient communicationHD quality audio/video conferencing integrated with screen sharingUser presence indicators to...
8x8 Virtual Office
8x8 Virtual Office is a cloud-based business phone and unified communications platform designed for small to medium sized organizations. It delivers a full suite of advanced voice, video, messaging, and collaboration tools in one complete solution.Key features of 8x8 Virtual Office include:Cloud-based phone service with full PBX capabilities like auto...
Sideline
Sideline is an application for iOS and Android devices that provides users with a second phone number. This allows people to keep their personal and work calls separate without having to carry two phones.Some key features of Sideline include:Get a real US or Canadian phone number in addition to your...
SimplyVideo
SimplyVideo is an easy-to-use video editing software designed specifically for beginner editors who want to create professional videos without learning complex programs. Its standout feature is the intuitive drag-and-drop timeline that allows you to easily arrange clips, photos, text, effects and more to assemble a video.SimplyVideo comes packed with over...
JustCall
JustCall is a cloud-based call center and business phone system designed for small and midsize companies. It aims to provide an affordable and easy-to-use alternative to complex and expensive on-premises PBX systems.Key features of JustCall include:Cloud-based system that requires no hardware or software to installIntuitive web interface to manage call...
RingRoost
RingRoost is a call tracking and analytics software designed specifically for small and medium-sized businesses. It enables companies to track phone calls from their advertising campaigns, website visitors, and other inbound leads. By attributing every call to a source, RingRoost provides visibility into how well marketing campaigns and sales processes...
Lifesize Video Conferencing
Lifesize is a leading provider of high-definition video conferencing systems and services. Founded in 2003, Lifesize pioneered the use of HD video to bring people together for more productive meetings, building strong connections and relationships despite distance.The Lifesize video conferencing solution consists of HD smart camera systems combined with easy-to-use...
YouMail
YouMail is a popular voicemail replacement service designed for mobile phones. It provides a variety of features beyond standard voicemail including:Transcription - YouMail can transcribe voicemail messages into text so users can read messages instead of listening to themSpam blocking - An automatic spam filter blocks over 95% of spam...
UContact
uContact is a customer relationship management (CRM) software designed for small businesses to organize, track, and engage with customer contacts. Key features of uContact include:Contact Profiles - Store all information about customers like name, company, email, phone, address, notes, etc. in one place.Activity Tracking - Log emails, calls, meetings, notes...
Slingshot VoIP
Slingshot VoIP is a cloud-based business phone system catering to the communication needs of small and midsize businesses. It provides an easy-to-use web interface to manage a full-featured phone system without the need for on-premise hardware.Key features of Slingshot VoIP include:Cloud-based system that can be accessed from anywhereIntuitive dashboard to...
