Swat.io
Swat.io is a customer support platform that aims to deliver exceptional customer experiences. It provides a shared inbox, help desk, and live chat features to help support teams collaborate and engage with customers.
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Swat.io: Customer Support Platform for Exceptional Experiences
Swat.io is a customer support platform that aims to deliver exceptional customer experiences. It provides a shared inbox, help desk, and live chat features to help support teams collaborate and engage with customers.
What is Swat.io?
Swat.io is a cloud-based customer support platform designed for modern support teams. Its key features include:
- Shared inbox - All messages from email, social media, live chat, etc. come into a unified inbox that the whole team can access.
- Help desk - Ticket workflow automation, SLAs, macros, and collaboration tools to streamline support operations.
- Live chat - Real-time chat widget for sales and support on your website.
- Team inbox - Contextual workflows that route inquiries to the right agents.
- CRM integrations - Connect with popular CRMs like Salesforce and Zendesk to create a centralized workspace.
- Automation - Workflows and triggers to automate repetitive support tasks.
- Reporting - Real-time and scheduled reports on agent productivity, resolution time, CSAT, and more.
Overall, Swat.io aims to help support teams collaborate better, respond faster with automation, and deliver exceptional customer experiences across channels.
Swat.io Features
Features
- Shared inbox
- Help desk
- Live chat
- Real-time collaboration
- Customer engagement tools
- Knowledge base
- Conversation workflows
- Service Level Agreements (SLAs)
- Reporting and analytics
- Integrations
- Mobile apps
- Omnichannel support
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Intuitive interface
Robust feature set
Scales for growing teams
Improves team collaboration
Enhances customer engagement
Increases productivity
Provides actionable insights
Seamless experience across channels
Affordable pricing
Cons
Can be pricey for larger teams
Mobile app lacks some features
Workflows may seem complex at first
Reporting could be more customizable
Official Links
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