GoTo Resolve vs Igiko

Struggling to choose between GoTo Resolve and Igiko? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Igiko is a Office & Productivity product tagged with diagramming, wireframing, flowcharts, mockups, vector-graphics.

Its standout features include Drag-and-drop interface, Flowcharts, Wireframes, UML diagrams, Mind maps, Network diagrams, Mockups, Floorplans, and it shines with pros like Open source, Intuitive interface, Great for prototyping, Good for collaboration, Extensive shape libraries, Cross-platform.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Igiko

Igiko

Igiko is an open-source diagramming and vector graphics software tool for creating flowcharts, wireframes, UML diagrams, mind maps, network diagrams, mockups, floorplans, and more. It provides an intuitive drag-and-drop interface for building professional diagrams quickly.

Categories:
diagramming wireframing flowcharts mockups vector-graphics

Igiko Features

  1. Drag-and-drop interface
  2. Flowcharts
  3. Wireframes
  4. UML diagrams
  5. Mind maps
  6. Network diagrams
  7. Mockups
  8. Floorplans

Pricing

  • Open Source
  • Free

Pros

Open source

Intuitive interface

Great for prototyping

Good for collaboration

Extensive shape libraries

Cross-platform

Cons

Limited customization options

No cloud storage integration

Steep learning curve

Not many templates