GoTo Resolve vs P2P Remote Desktop

Struggling to choose between GoTo Resolve and P2P Remote Desktop? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, P2P Remote Desktop is a Remote Work & Education product tagged with remote-desktop, p2p, file-transfer.

Its standout features include Peer-to-peer connection without central server, Remote desktop control, File transfer, Works on LAN or over Internet, Encrypted connection, Cross-platform - Windows, Mac, Linux, and it shines with pros like No setup required, Easy to use, Free, No bandwidth limits, Fast connection speed.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


P2P Remote Desktop

P2P Remote Desktop

P2P Remote Desktop is a peer-to-peer remote desktop software that allows two computers to connect directly without a central server. It enables remote control and file transfer between computers on a local network or over the Internet.

Categories:
remote-desktop p2p file-transfer

P2P Remote Desktop Features

  1. Peer-to-peer connection without central server
  2. Remote desktop control
  3. File transfer
  4. Works on LAN or over Internet
  5. Encrypted connection
  6. Cross-platform - Windows, Mac, Linux

Pricing

  • Free
  • Open Source

Pros

No setup required

Easy to use

Free

No bandwidth limits

Fast connection speed

Cons

Both devices must be online

Manual port forwarding required for NAT/firewalls

Limited to 1-to-1 connections

No advanced features like multi-user, recording, etc.