GoTo Resolve vs RemotebyMail
Struggling to choose between GoTo Resolve and RemotebyMail? Both products offer unique advantages, making it a tough decision.
GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.
It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.
On the other hand, RemotebyMail is a Remote Work & Education product tagged with remote-access, screen-sharing, file-transfer, chat.
Its standout features include Remote desktop access, File transfer, Screen sharing, Remote printing, Chat, Remote reboot, Session recording, and it shines with pros like Easy to use interface, Secure encrypted connections, Cross-platform support, Flexible pricing options, Good performance.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
GoTo Resolve
GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.
Categories:
GoTo Resolve Features
- Ticket management
- SLA management
- Asset tracking
- Knowledge base
- Reporting and analytics
- Automation and workflows
- Self-service portal
- Integration with other tools
Pricing
- Freemium
- Subscription-Based
Pros
Cons
RemotebyMail
RemotebyMail is a remote access software that allows users to access and control computers or servers from any internet-connected device. It facilitates remote support, administration, and collaboration through features like screen sharing, file transfer, chat, etc.
Categories:
RemotebyMail Features
- Remote desktop access
- File transfer
- Screen sharing
- Remote printing
- Chat
- Remote reboot
- Session recording
Pricing
- Freemium
- Subscription-Based