Botlink
Botlink is a chatbot and live chat software that allows businesses to engage with customers via conversational interfaces. It provides tools to build chatbots for websites, messaging apps, etc. to automate conversations and connect people to the right human agents when needed.
chatbot
live-chat
conversational-interface
customer-engagement
Botlink: Chatbot & Live Chat Software
Chatbot and live chat software to automate customer conversations, build conversational interfaces for websites and messaging apps, connect customers to human agents.
What is Botlink?
Botlink is a cloud-based chatbot and live chat software designed for businesses to engage with customers across multiple conversational channels. It provides an easy-to-use bot builder to create AI-powered chatbots that can understand questions and have natural conversations to provide answers, resolve issues and route complex customer requests to human agents in real-time.
Key features include:
- Drag-and-drop bot builder with pre-built templates and integrations
- Understanding of natural language with AI and NLU capabilities
- Seamless handover to live human agents when needed
- Chatbot analytics to understand conversations and improve bots
- Omnichannel deployment across website, mobile apps, messaging platforms like Facebook Messenger, WhatsApp etc.
- Live chat integration to connect customers with sales and support agents
- CRM integrations, chatbot scripts and flexible APIs for advanced customization
Overall, Botlink provides an omnichannel customer engagement platform with chatbots and live chat capabilities to automate conversations, increase response rate and enhance customer experience.
Botlink Features
Features
- Drag & drop bot builder
- Pre-built templates
- Integration with popular messaging platforms
- AI-powered NLP engine
- Live chat
- Analytics & reporting
- Multi-language support
Pricing
- Free
- Premium
Pros
User-friendly interface
Requires no coding knowledge
Good variety of templates and integrations
Scalable bots
Good customer support
Cons
Steep learning curve for advanced features
Limitations with free plan
No white labeling options
Official Links
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