Pointofix

Pointofix is customer feedback and survey software that allows you to collect feedback using various methods like NPS surveys, in-app surveys, and more to measure customer satisfaction. It helps businesses understand key metrics through analytics and reporting on themes and trend

Business & Commerce Customer Feedback

survey analytics nps customer-satisfaction

Pointofix alternatives ➤

Pointofix: Customer Feedback & Survey Software

What is Pointofix?

Pointofix is a versatile customer feedback and survey software designed to help businesses gather and analyze feedback from customers through multiple channels and touchpoints. It facilitates closed-loop feedback processes to enhance customer experience and optimize products and services.

The software comes with a suite of pre-built and customizable surveys like NPS, CSAT, product feedback forms, event surveys etc. to gather feedback through emails, web forms, QR codes and in-app. It has robust logic and skip patterns to personalize surveys and ask relevant follow-up questions. The conversational bots can collect feedback and reviews through SMS, live chat and messaging apps.

Pointofix provides insightful analytics and reports like NPS, CSAT and CES scores, benchmarks, trends, correlation analysis and more to turn raw survey data into actionable customer intelligence. The text analysis identifies themes and topics from open-ended feedback using a combination of AI and human review. The segmentation reveals insights by customer profile, interaction channels and other filters.

The key features include survey creation, distribution and response tracking; AI-driven text and sentiment analysis of verbatim; business and experience metrics; analytics and dashboard reporting; Net Promoter score and other standard indices; email and in-app surveys; action management and workflow automation; integration with CRM and support systems. Overall, it is a full-fledged customer feedback software suitable for B2C and B2B brands across industries.

Pointofix Features

Features

Customer feedback and survey collection
Net Promoter Score (NPS) surveys
In-app surveys
Analytics and reporting on customer satisfaction metrics
Customizable survey templates
Automated survey scheduling
Real-time feedback tracking
Integrations with various platforms

Pricing

Freemium
Subscription-Based

Pros

Comprehensive customer feedback and survey capabilities

Easy to set up and use

Detailed analytics and reporting

Integrates with other business tools

Affordable pricing options

Cons

Limited customization options for survey design

Some features may require higher pricing tiers

Limited support for advanced survey logic and branching

Official Links

Official Website
https://www-pointofix-de.translate.goog/?_x_tr_...

The Best Pointofix Alternatives

Top Business & Commerce and Customer Feedback and other similar apps like Pointofix

Here are some alternatives to Pointofix:

ZoomIt

ScreenBrush

Presentify

DemoPro

gInk

Screen Marker and Recorder

Suggest an alternative ❐

ZoomIt

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ScreenBrush

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DemoPro

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Screen Marker and Recorder

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Ardesia

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Ultimate Pen

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