Informly
Informly is a customer feedback and product reviews software that helps companies collect, analyze and take action on customer feedback. It includes features like NPS surveys, in-app surveys, review monitoring, sentiment analysis and more.
feedback
reviews
surveys
sentiment-analysis
nps
Informly: Customer Feedback & Product Reviews Software
Informly is a customer feedback and product reviews software that helps companies collect, analyze and take action on customer feedback. It includes features like NPS surveys, in-app surveys, review monitoring, sentiment analysis and more.
What is Informly?
Informly is a robust customer feedback and product reviews software designed to help companies better understand and act on customer opinions. It includes the following key features:
- NPS Surveys - Send customized Net Promoter Score surveys via email and SMS to measure customer loyalty.
- In-App Surveys - Embed feedback forms directly into your product or website to capture feedback in the moment.
- Review Monitoring - Automatically aggregate customer reviews from sites like G2, Capterra and App/Play stores.
- Sentiment Analysis - Informly analyzes open-text feedback to detect positive, negative and neutral mentions.
- Analytics - Visualize and segment feedback data across multiple dimensions to uncover trends and insights.
- Integrations - Connect Informly to popular tools like Salesforce, Slack, Intercom to centralize feedback.
- Collaboration - Built-in collaboration features make it easy for teams to discuss insights and assign follow-up tasks.
Overall, Informly provides a centralized platform to efficiently collect, understand and take action on all sources of customer feedback across your business.
Informly Features
Features
- NPS surveys
- In-app surveys
- Review monitoring
- Sentiment analysis
Pricing
- Subscription-Based
Pros
Easy to set up and use
Integrates with popular apps
Good analytics and reporting
Helps improve customer satisfaction
Cons
Can be pricey for small businesses
Limited customization options
Steep learning curve initially
Official Links
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