ITop Easy Desktop
iTop Easy Desktop is an open-source IT service management software. It provides features like incident, problem, change and release management to help IT teams deliver efficient services.
opensource
itsm
service-management
iTop Easy Desktop: Open-Source IT Service Management Software
iTop Easy Desktop is an open-source IT service management software. It provides features like incident, problem, change and release management to help IT teams deliver efficient services.
What is ITop Easy Desktop?
iTop Easy Desktop is an open-source, web-based IT service management (ITSM) software. It is designed to help IT teams manage their services and infrastructure more efficiently.
Some key features of iTop Easy Desktop include:
- Incident Management - Report, track, and resolve incidents or service disruptions
- Problem Management - Root cause analysis and proactive avoidance of incidents
- Change Management - Plan, schedule, and oversee changes to the IT infrastructure
- Release Management - Automate and standardize software deployments
- Configuration Management Database (CMDB) - Discover and track IT assets and their relationships
- Dashboards and Reporting - Visualize KPIs and track progress on key metrics
iTop Easy Desktop has an intuitive, customizable interface that makes it easy for IT teams to collaborate and stay on top of service delivery. The open source model provides flexibility to extend and integrate with other tools. It can be self-hosted on premises or in the cloud.
Overall, iTop Easy Desktop is a feature-rich yet affordable option for managed service providers, corporate IT teams, and any organization looking for a complete ITSM platform to optimize their services.
ITop Easy Desktop Features
Features
- Asset Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Knowledge Base
- CMDB Discovery
- Reporting and Dashboards
Pricing
- Open Source
Pros
Open source and free
Easy to use graphical interface
Modular and customizable
Integrates with monitoring tools
Supports ITIL processes
Cons
Limited native mobile support
Steep learning curve
Requires technical expertise to set up and manage
Lacks some advanced ITSM features
Official Links
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