Vtiger CRM

Vtiger CRM

Vtiger CRM is an open source customer relationship management platform. It allows businesses to organize, track, and manage customer interactions including leads, accounts, contacts, opportunities, and service cases. Key features include sales tracking, marketing campaigns, custo
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crm sales marketing support analytics

Vtiger CRM: Open Source Customer Relationship Management Platform

Vtiger CRM is an open source customer relationship management platform. It allows businesses to organize, track, and manage customer interactions including leads, accounts, contacts, opportunities, and service cases. Key features include sales tracking, marketing campaigns, customer support, inventory management, and analytics.

What is Vtiger CRM?

Vtiger CRM is a flexible, open source customer relationship management (CRM) platform designed for small and medium businesses. It helps organize and track all customer and sales interactions in one place.

With Vtiger CRM, businesses can manage leads, accounts, contacts, opportunities and service cases seamlessly. Key features include:

  • Contact Management - Organize customer and prospect details like emails, phone numbers, addresses.
  • Lead Management - Track leads with rating system, assign to sales reps.
  • Opportunity Tracking - Manage deals and sales pipeline stages.
  • Marketing Campaigns - Plan and monitor email, social media, event campaigns.
  • Customer Support - Ticketing system for managing service requests.
  • Inventory Management - Keep track of product and service stocks/inventory.
  • Analytics - Powerful reports to gain insights from data.

The open source model makes Vtigier CRM customizable to suit business requirements. The automated workflows and reminders boost sales team productivity. Integrations with email, phone, accounting software etc further extend its capabilities. With responsive web interface supporting mobiles, field agents can access CRM on-the-go.

Vtiger CRM Features

Features

  1. Contact Management
  2. Lead Management
  3. Campaign Management
  4. Sales Pipeline
  5. Quotes & Invoices
  6. Marketing Automation
  7. Customer Support
  8. Analytics & Reporting

Pricing

  • Open Source
  • Freemium
  • Subscription-Based

Pros

Open source and free

Customizable and extensible

Integrates with other apps

Good for small businesses

Active community support

Cons

Steep learning curve

Limited native mobile apps

Less features than paid CRMs

Can be slow with large datasets


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